Shipping to the United States & Canada:
We offer free standard shipping on orders over $75 (before taxes) the United States and Canada.
Shipping to international destinations:
We offer free shipping on orders over $250 (before taxes) to all of our international destinations.
Policy & Disclaimer:
It is the responsibility of the buyer to ensure that the address and other shipping information is entered correctly. We are unable to change any information once your order has been placed. Masso Luxe will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If a package is returned as non-deliverable a processing and handling fee of $9.95 will be deducted from the net amount of your refund. Shipping fees are non-refundable. If you refuse a package from MASSOLUXE.COM a processing and handling fee of $9.95 will be deducted from the net amount of your refund. Shipping fees are non-refundable. The buyer is responsible for any return shipping fees billed to Masso Luxe.
If the tracking information for your package states that it is delivered and you have not received it - please contact the courier stated in your shipment confirmation. MASSOLUXE.COM does not issue refunds for packages that are marked as delivered. Masso Luxe is not responsible for packages that have been lost or stolen in transit.
Please note: we cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government.
Please allow up to 24-48 hours for order processing times. Items will only be processed Monday - Friday and will not be processed on weekends or holidays. Shipping estimates do not include processing times, weekends or holidays. Delivery times are estimates and do not include unanticipated courier delays. Please add 1 - 3 business days to our shipping estimates for rural addresses.
Any items ordered with a preorder item(s) will be held until the preorder item(s) become available. Orders cannot be cancelled or changed once they have been placed. Please refer to the product page for the preorder item(s) for expected ship dates.